Frequently Asked Questions
Everything you need to know about your Ever UGG Outlet shopping experience.
Are your UGG boots made from genuine Australian sheepskin?
Yes, all our footwear is crafted using 100% premium Grade-A Australian sheepskin and high-quality suede to ensure maximum comfort, breathability, and durability.
How long does shipping take and what are the costs?
We offer standard and express shipping options. Domestic orders typically arrive within 3-7 business days, while international shipping can take 10-15 business days. Shipping costs are calculated at checkout based on your location.
How do I find the right size for my UGG boots?
We recommend referring to our Size Guide located on each product page. Since genuine sheepskin stretches slightly over time to mold to your feet, we generally suggest choosing your true size for a snug, comfortable fit.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original, unworn condition with all packaging intact. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' services like Afterpay and Klarna for your convenience.
How should I clean and maintain my UGG boots?
To keep your boots looking new, we recommend applying a water and stain repellent spray before first use. For cleaning, use a specialized sheepskin cleaner and a soft brush, avoiding direct heat sources when drying.